Client+Interaction+Report

Result of discussion. by T1(teawon han) * Please use this Terms - D_Q : Development team's Question. - C_A : Client's Answer.  1. List the questions that you asked and were asked by the clients. a. About the current system. D_Q: What kind of program are you using now? C_A: They are using two programs currently being used, the first one is ISIS which is given to LEMA by the LAUSD and supported by the LAUSD IT Group. Second one is Ez Grade Pro which they purchased by LEMA because ISIS did not have the features they wanted.  D_Q: Can you explain what each program is working? C_A: ISIS is a web-based system. Teachers must input student's information every 5 weeks, however to maintain student's information including grade and attendance on a day to day basis, teachers use EZ Grade Pro. The problem is that EZ Grade Pro is installed on each teacher's computer so teacher's are unable to see other teachers grades or attendance records. Parents and students also have no access to student information in EZ Grade Pro.  D_Q: Can we access ISIS to get the data? C_A : Since ISIS is managed by the LAUSD we may not be able to get access.  C_Q: Can you develop a system which can input the data from EZ Grade Pro to ISIS? (this is currently done manually by the teachers) <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">D_A: No, we can't because we cannot access or change the ISIS system. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">D_Q: What features do you want the system to have and what is your priority for them? <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">C_A: First one is Assembling various information of stuents <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">Second one is Notice System for parents to know what their children's status are. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">Notice-Method will be defined by preference of parents among Voice message, Text message, and E-mail. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">Third one is Accessing system for teachers, parents, School-staffs, and students with the security requirements. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">Forth one is Reporting system which can send same report to different appropriate people. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">Teawon: We may have to talk to the client again on this one (just an email should do) but I think they changed the priority and decided that the teacher system to increase the speed they can interact with parents, and other staff was most important, then the system to allow parents and teachers to see the information of other students, then the notification system (voice, text, email). (Assembling the student information is a pre-req to all of this but I don't really consider that in the priority list since until we do one of the other three things the fact that we assembled it in a new database doesn't do anyone any good). <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">D_Q: Who will be the users of the system? <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">C_A: Teachers, parents, students, other school staff. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">D_Q: Who will be the maintainer of the system after it is delivered? <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">C_A: We don't have one. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">D_Q: What is your final goal by using this system? <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">C_A: To increase students' learning.

<span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">D_Q:What's the cost of the current system? I mean both software and hardware. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">C_A:We did buy three systems EZ Grade Pro, School Loop and ISIS (from LAUSD). The Grade Max was free. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">Only software and services were bought by us, no hardware was bought. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">There is no operational cost beyond the time for the teachers to use the system since the servers are not in the school.

2. Describe the infrastructure currently utilized at the client’s organization (i.e. hardware, software, network, etc.)


 * Currently the school has two systems. The first is ISIS, this is the system provided by LAUSD and is the system that grades must be input into at the end of each marking period so that student reports are printed. The second system is EZ Grade Pro, this system was bought by LEMA because teachers did not feel ISIS had the features they needed. EZ Grade Pro is much better for maintaining a daily account of students attendance and grades and it provides many reports to display information however there are still problems with this system. Teachers must manually take grades from EZ Grade Pro and enter them in ISIS every 5 weeks. Each teacher cannot see the attendance or grades of other teachers, so teachers have no way to know if a student only missed their 1st period class or if they missed the entire day. They don't know how students are doing in other classes unless they go to that teacher to talk to them about them. Parents, students, and other school staff also do no have access to any of the grades in EZ Grade Pro. Due to this many parents do not know how their students are doing in school until the end of a marking term, teachers are unable to recognize patterns in a students attendance and grades, and teachers must spent more time working around the system which takes away from their instruction time.**


 * LEMA has also asked for a system to allow teachers an easier way to request support from other school staff and parents. For example if a student has a behavior issue the teacher must contact the parent, a guidance counselor, possibly the principal, and if the students parent's do not speak English an interpreter. There are no forms to help with this process the teacher must speak to each person and request a meeting. Our clients would like an online form where information can be entered and an email sent to everyone at once. This system would already contain the contact information for people the teacher's need to commonly need to contact to save the teacher from having to find the information in another resource.**

<span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">- Client does not have any resource to maintain the system. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">(Server computer or skilled person who can manage server) <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">- Currently, Client is using personal computer to maintain the information of students. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">- Teachers cannot share students' information, because EZ grade which they are using to maintain students' statuses is not <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">synchronized among teachers' personal computers. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">- There is no system to let parents to know what their children's statuses are. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">- Currently, teachers should wait to know students' performance for five weeks; teachers can know students' statuses by <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">using ISIS. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">- Every five week, teachers should input all information of students into ISIS. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">- If teachers want to discuss with parents about their children's status, teachers has to request 5 people who have different <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">roles.

<span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> 3. List all (or as many as you were able to observe) the artifacts used by the system or by the users in operating the system. Provide a brief description about each artifact. For artifacts that have not been shown or given to you but have requested for, specify the planned delivery date for them. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> However, this system support information in every 5 weeks. Therefore, teachers and parents cannot recognize what the students' status is simultaniousely. || show || 9/20/2011 || However, this program is installed in each teachers' personal computer. So, teachers cannot share the information concurrently. || requested || 9/23/2011 || <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">At the end of the meeting, the client mentioned that there is a software called "teleparent" that may fit their needs. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;"> <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">For this assignment, answer the following questions summarizing the result from attending the client’s worksite. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">1. List the questions that you asked and were asked by the clients. > a. What kind of information(contents) would be shown for teacher, student, and parent > respectively? > b. Who are the users in this web site? Are there any other people except Student, Teacher, > and parent? > c. What is the current system? Linux based? > d. What is the database management program? > > <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">2. Describe the infrastructure currently utilized at the client’s organization (i.e. hardware, software, network, etc.) <span style="display: block; font-family: arial,sans-serif; font-size: 9.5pt; text-align: left;">3. List all (or as many as you were able to observe) the artifacts used by the system or by the users in operating the system. Provide a brief description about each artifact. For artifacts that have not been shown or given to you but have requested for, specify the planned delivery date for them.
 * **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Artifact ** || **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Description ** || **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Requested/ Shown/ Receive ** || **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Planned Delivery Date ** ||
 * Reports generate by Mydata. || Student information such as state test scores, student grades, attendance, A-G coursework, periodic assessments, English Language Learner data, and more.However,students are not familiar with the system. Therefore, students can not be motivated to improve their performance and they cannot recogtnize what their statuses are. That is why our system is needed. || show || 9/20/2011 ||
 * SchoolMax || Provides basic information on students and parents (Student Profile; Contact information – phone and address; languages, but not email addresses; Schedule); List by Student Name (alphabetical for students in an individual teacher’s classes); GRADES (Current Grades for specific semester, not cumulative or credits); REPORTS (Pre defined reports of Attendance Detail, Class Lists; GRADES (for specific date parameters for students in a teacher’s class).
 * EZGrade Pro reports || The EZGrade Pro provides standardized reports on missing grades, individual student performance (not attendance) and assignment information.
 * 1. What kind of information are needed to login
 * 2. We need Account to analyze the current system -> __ask client!__
 * 3. Is there any time limitation for interaction?
 * 4. What kind of student’s information would be used in the System?
 * 5. Who is our contact for technical questions (if not Beth)?

(Teacher) || Statistical Summarization of Student’s status (daily (and monthly?)) ||  ||   ||
 * **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Artifact ** || **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Description ** || **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Requested/ Shown/ Receive ** || **<span style="font-family: Arial,sans-serif; font-size: 11pt;">Planned Delivery Date ** ||
 * Security Log-IN || Signup and login system ||  ||   ||
 * Daily Report
 * Homework Assist || Homework Supporting system for parents ||  ||   ||
 * Daily Report (Parents, Student) || Student Accountability System which pushes student's daily report to parents ||  ||   ||
 * Backup ||  ||   ||   ||

<span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">4. Sketch the business workflows around the current system.

<span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">Note: Be sure that the diagram drawn shows the actual flow of the business rather than the interaction with the system. An example of a business workflow diagram is shown below.

<span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">5. As clients may sometimes leave out critical information when proposing a project, suggest any changes that need to be made to the project description to correctly reflect the project that you are actually implementing (e.g. include technical details).

<span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">The client had misunderstood the term of the systems, for example they had told us the ISIS was the current system but in fact the ISIS was the name of a certain oragnization. So we thought if the clients give us workflows with captured current system, developer can understand more precisely. <span style="display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: left;">If clients give us an account of their current system, we can analyze the systems more accurately.